Delivery & Returns
Orders are leaving the studio in Sheffield, UK on Tuesdays and Fridays. Orders placed by 11am will go that day, orders after 11am will go the following posting day.
If you have any questions you can use the live chat button in the bottom corner or head to the contact page and send me an email.
GIFT ORDERS! If you would like a gift or card sent directly to your loved ones, just pop your order through and add an order note in your cart. We'll hand write your message in the card or on a tag. You can also add gift wrapping here.
Placing an order is simple and secure. The postage prices are calculated by the weight and destination of your parcel. Orders over £35 automatically ship 1st class for FREE in the UK. You can check the postage cost for your order in the cart before checkout, just add your delivery details and the total postage will be calculated before you reach the payment stage.
I really appreciate your support for my little business, especially at the moment.
WITHIN THE UK
Items ship by First Class for single cards/small items and Tracked 48 for larger items and this is free on orders over £35.
Express UK delivery is available prices start from £7.95 - please note - we only ship Tue/Fri so your express parcel will leave on one of these days depending on when you place your order:
Orders placed after 11am Tue and before 11am Fri will go Friday
Orders placed after 11am Friday and before 11am Tue will go Tuesday
EUROPE
Items ship by International Airmail [not tracked] as standard and take 7-12 working days. Please note: after 13th Dec 2024, we will no longer be able to ship to the EU or Northern Ireland due to GPSR rules. We are looking for a solution like all small businesses that will mean this isn't permanent.
REST OF THE WORLD
Items ship by International Airmail [not tracked] as standard and take 8-14 working days. This time can be longer at peak times of the year.
HOW CAN I PAY?
We accept both Paypal and all major credit/debit cards through our secure checkout.
WHEN WILL MY PARCEL ARRIVE?
Everything is sent to you from the desk of Mister Peebles and packed with care in solid board envelopes your parcel reaches you safe and sound.
Within the UK at present you should receive your order within 1-4 working days. Outside of the UK allow up to 20 working days, though many will arrive within 10. If you need something in the UK quickly you can choose express delivery on orders to arrive Monday to Friday but please note posting days are Tue/Fri only.
If your order hasn't shown up yet, let us know and we will get onto for you straight away. It may be worth checking with a neighbour or your local postal depot first.
RETURNS If there is any problem with your items or you'd like to return anything, you can do so by contacting us to arrange a return. We will refund any damaged items or if you change your mind within 14 days of receiving your creatures. We will refund the price paid as soon as the items are received back. You will be responsible for any return postage costs to Sheffield UK.
Any questions or suggestions, just drop us a line.