Terms & FAQ

This website is run by Mister Peebles Limited. We are registered in England and Wales - Company number 10757402. Registered Address: Studio F2, Arley Street Space, Arley Street, Sheffield S2 4QP

HOW CAN I PAY?
We accept both Paypal and all major credit/debit cards through our secure checkout. You can pay with all major credit and debit cards via Stripe. All payments are processed in GBP. ​

REFUND POLICY
If there is any problem with your items or you'd like to return anything, you can do so by contacting us to arrange a return. You have the right to cancel within 7 days of receipt of your order and request a refund. The return of items that have been dispatched will be at your cost. We recommend you return goods by a traceable method and keep proof of postage as we cannot be held responsible for items that do not arrive back to us. We will issue a full refund of the item price as soon as we receive the items back to our address. ​

If there is any damage to your item please let us know as soon as possible and retain any packaging so we can make a claim with the carrier. ​

Any questions or suggestions, just drop us a line ​

EU TAXES
After 1st July 2021, orders with a value under €150 will incur import taxes to countries in the EU. These charges are different depending on your country and you should refer to the local authority for charges. Your local mail carrier may also charge an admin fee for collecting the taxes. Unfortunately we have no control over this so please check before ordering.​

HOW CAN I GET IN TOUCH?
You can contact us by email hello@misterpeebles.co.uk or by post:
Studio F2, Arley Street Space, Arley Street, Sheffield S2 4QP

PRIVACY POLICY
When you purchase something from our online shop, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. None of this information is divulged to another party or used for anything other than fulfilling your order. You can contact us at any time and ask us to remove this information from our system.

MARKETING
We use Mailchimp to send marketing emails to people who have opted for us to do so. Any contact details you give us to keep in touch in this way will be held securely on Mailchimp’s site and never shared with another party. You can opt out of this or change your preferences at any time by clicking the link in any of our emails or by contacting us at hello@misterpeebles.co.uk

You can read more about Mailchimp’s terms of service here - https://mailchimp.com/legal/privacy/

SHOPIFY STORE
Our store is hosted on Shopify Inc. This is an online e-commerce platform allowing us to sell our products to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall and adhere to GDPR legislation. You can read shopify’s terms of service here. https://www.shopify.com/legal

PAYMENT
When you use a direct payment gateway to complete your purchase, Shopify stores your credit card data. Payments on our site are processed using either Stripe or Paypal, depending on the service you choose at checkout.

Stripe is a secure and trusted online payment gateway. Stripe has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. You can read more on Stripe’s privacy policy here - https://stripe.com/gb/privacy

We also use Paypal to process payments. Paypal process transactions using your Paypal account if you have one or one off payments with payment card information you provide during checkout. All transactions are securely processed in line with Paypal’s Privacy Policy which you can read here - https://www.paypal.com/uk/webapps/mpp/ua/privacy-full?locale.x=en_GB

SECURITY
Mister Peebles will never disclose your personal information to another party. We employ precautions and practices to ensure it is not inappropriately used, accessed or disclosed to anyone. In using our site you accept the inherent security risks of providing information over the internet and will not hold us responsible for any breach of security, unless this is due to our negligence.

COOKIES
Cookies are small files downloaded to a computer when you visit a website. They are designed to improve your experience on that site and do not harm your computer. We, through Shopify, use cookies in this way.

Here is a list of cookies, provided by Shopify, that we use:

  • _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
  • _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits.
  • _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
  • cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
  • _secure_session_id, unique token, sessional storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

CONTACT US
If you have any questions about the above then please get in touch by emailing us hello@misterpeebles.co.uk or by post to Studio F2, Arley Street Space, Arley Street, Sheffield S2 4QP